Set-Up Guide

If you're a new seller with us, we are delighted to have you here. If you're an existing seller, feel free to read through in case you find some good optimising tips that we've added since you joined.

To make the set up easier for everyone, please follow this guide in full to ensure your shop is 100% ready to sell & accept payments. 

This page includes all of the information you need, we have added in all of the frequently asked questions and tried to be as informative as possible.

If at any stage you are unsure of something and would like to reach out, please email us. 

hello@sydneyartisancollective.com.au 

banner
607
Handmade Businesses Sell With Us
4100
Customer Visits Per Month
2500
Email Subscribers

Lets Begin

1

Complete Profile & Link Your Paypal

To complete your profile, from your dashboard, head to Profile > My Account. Fill in the details, don't forget to enter your returns policy and ensure it complies with ACCC, you may need to fall back on this in the future if we have any customer disputes. 

When adding your logo and profile picture, you must follow the dimensions given, failure to do so will result in the shop launch being delayed.

For the banner, we have created multiple Canva templates which you're more than welcome to customise, or create your own, just make sure you create one in the correct dimensions. 

To add your payout details, from your dashboard, head to Profile > My Payment Details and link your Paypal account. After shipping a product, you will be paid into your paypal account. 
2

Join The Socials

Join the Sellers Only Group 
Post in here to ask business related questions

This group is full of customers and it's everyone's responsibility to keep the group active. Share videos, photos, new releases  and most importantly, comment on each other's posts, let's help each other!

Like our Facebook Page and follow us on Instagram

Don't forget to add your shop URL to your IG bio, it's best to do this via Linktree as the URL is too long for Instagram standards. Linktree is free, you can direct your customers to different places from there.
3

Upload A Product

Products > Product Listings > Add Product (top right)

  • Read the instructions provided on the page when uploading to ensure your products are not denied.
  • Product approval time is 5 business days, please allow 5 business days to pass before enquiring about your pending products
  • Product photos must be square and JPEG format, this is one of the main reasons we deny products.
  • Images must not include filters, text overlays, frames, borders to make them square etc. Jewellery must not be displayed on the backing card. Images should be beautifully styled and presentable.
  • Try to avoid saying things like "get in touch if you have any questions" as there is currently no section where customers can ask you a question.
  • Include where the product has been made in the product description, try to use "handmade in..." if you can, it helps the SEO of your product.
  • Use the "Custom Options" section as a note to seller on every product.

4

Adding Tags to Products

Tags must be true to the product, e.g. no using the "gifts for newborns" if the product is a pair of earrings for example. 

The "New" tag can only be used on ONE product when you're uploading multiple products at the same time. Using this tag will push the product to the "What's New" and section on the homepage. Using this tag on all of your items when uploading lots of products will push everyone else off this section and flood the area with your items only. This might be good for you, but it's not good for your seller friends that also want some exposure. 

We like to keep it fair and give everyone the opportunity to feature on the homepage using these tags. To clarify "new" can be used for ONE product when bulk uploading. 

"Best Seller" tag must only be tagged on your best selling product, it can be used on 3 items in your shop. 
5

Shipping Requirements

Shipping must be included in the product price. 

Usually, brands tend to add $5-10 to the RRP depending on the product. Sometimes customers will buy 1 thing and you may lose a bit on the shipping, other times customers may buy 5 things and you'll make money on the shipping, in the end it should balance out.

If a satchel is $10, we recommend adding $5-6 onto the RRP.

Products must be shipped within 5 business days unless your items are made to order. You must fulfil the item from the dashboard and include the tracking information asap after shipping the item. Penalty fees apply if the customer receives their package and the order still appears as unfulfilled in the system. 
6

Upload To The Drive

Want to be featured in our blogs, promoted through our socials and have your product photos sent to publication companies? 

We need your content!

Please create a folder for yourself in our Google Drive.

Dashboard > resources > google drive

It's always a good idea to give us a heads up when you've uploaded new content into the google drive because we don't get notified.

Please upload as many little videos as you can, we will make reels out of them for our Instagram. If you share tiktok videos, please add them into the drive so we can post them for you too!
7

Link Your Domain (optional)

Some ACA sellers have closed their ecommerce stores and are now pointing all customers to checkout via their shop on ACA.

Others who didn't have a website to begin with have purchased their own domain names and are redirecting it to their ACA shop, this is great if you want to create business cards for markets and keep a professional URL.

If this is something you would like to do, please let us know so we can assist you.
8

Add Us To Your Platforms

Do you use linktree in your Instagram? Don't forget to add your ACA shop URL to it.

Do you have a "stockist" section on your website? Please add the ACA wesbsite to your list of stockist.

In the Seller Ts & Cs, it is a requirement for all sellers to regularly post about their involvement with ACA.

Lets grow this collective together!

Frequently Asked Questions

Where do I enter shipping info?

Shipping must be included in the product price. If everyone had a shipping charge of $10 and the customer purchased five items from five different brands, the shipping charge in the cart would appear as $50. We strongly believe this would result in customers abandoning their carts.

Why do product images need to be square?

When product images are uploaded in different shapes such as square and rectangle, this is how they will appear in the categories. We strive to give our customers a cohesive website that's nice to look at, and therefore we need everyone to upload square product photos. 

 If you have rectangle images that you would really like to include in the listing, these can be placed as the third or fourth image. The first two images must remain square.

Can I host my own sale?

Yes, of course! 

To place a product on sale, put the original RRP in the compare at field, and the new discounted price in the price field, and don't forget to use the "sale" tag to push the product into the sale category.

Each year, we take part in the major sale events such as EOFY, BFCM, Boxing Day etc. You will be given the option to opt in or out closer to the date.

Don't forget to promote your sale items it in the VIP group! 

How can I optimise my products to sell more?

Just like a normal website, you need to be mindful about the keywords you use in your products and shop description. Here are some things you can do to optimise your products:

Product Titles
Use the product title to not only tell your customers what the product is, but to also let Google know. We see numerous products being uploaded with titles that don't describe the product, e.g. a pair of earrings with the product title "Cloud Dangles", this will not easily appear in the search results unless a customer searches for "Cloud" or "Dangles", a better name would be "Cloud Dangle Earrings in Sterling Silver". 

Product Description
Tell a story! Your customer has clicked to see your product in more detail, tell them what the inspiration was, where it was lovingly crafted, how many hours it took to create it, what the unique selling points are. If your product is sold at a higher price point, customers will expect more details. 

Photography
Having beautiful imagery will help sell your products.

Read Shopify's blog on improving product listings
Dashboard > resources > Tips to improve product pages

Implementing SEO to my listings

Keywords are SO important when you're building your products. It helps you rank on google and helps people find your product. 

Using the right keywords for your product can bring you more visibility and sales.

There are many keyword tools out there to use, some are expensive and others are free. We recommend ubersuggest by Neil Patel, there's a free version that will allow you to find the right keywords to use in your product descriptions and titles. 

ACA may make slight adjustments to some product descriptions to help with SEO, however, it is the responsibility of all brands to have good product descriptions with SEO in mind. Google will crawl our site with their bots and index each page accordingly. With over 1000 products on the ACA site, we can't optimise every product. If you would like our copywriter to re-write your product descriptions with SEO in mind, please get in touch.