When a buyer purchases your product from the Website, the contract for sale is formed between you and the buyer. The agreement is formed between you and the buyer and you have rights directly and only against the buyer, and not us. ACA is not a party to that agreement.
All prices are in Australian dollars. All purchase prices include Australian GST (where applicable). Payment for orders will be accepted online via Shopify Payments, Paypal, Afterpay, Klarna, and Zip Pay.
ACA determines which payment gateways are used on the website and may add/remove payment gateways if ACA feels it benefits the collective as a whole. Sellers cannot opt out of certain payment methods.
The buyer agrees to pay the purchase price specified on the website at the time of their purchase.
ACA will forward order enquiry emails from customers directly to you. These emails must be responded to within 24 hours.
All orders linked to a customer enquiries received through ACA must be processed through the ACA website. Directing customers to your own website after receiving a customer enquiry through ACA is strictly prohibited and considered as Fee Avoidance.
Shipping/Delivery
Your listings must be clear with turn around times for each product, and if they are ready to send or made to order.
You, the Seller will ship the Product to the place of delivery the buyer specifies when making their order.
ACA strongly recommend sending orders with tracking, the seller must keep all tracking information in case the buyer requests it. If the seller does not have the tracking information and cannot provide it, the product will be assumed lost after sufficient time has passed and the seller will need to send another or provide the customer with a full refund.
Artisan Collective Australia does not take any responsibility for any lost or damaged orders. All arrangements/agreements are to be made between Seller and Customer and/or delivery service and is not to involve Artisan Collective Australia in such matters.
Fulfilling Orders
You, the seller, must ship the order within five working days of receiving the order (unless your turnaround time is stated otherwise in the description of your product).
You, the seller, must log into your seller dashboard to mark the item(s) as fulfilled as soon as possible after the order has been shipped. Failure to do so will result in a $20 admin fee to fulfil the item on your behalf.
Adding tracking details to the order is mandatory if the courier has provided tracking details.
Cancellation Of Orders
You, the Seller, may cancel an order that has already been accepted if you suspect that the buyer is acting fraudulently (such as using a credit card without proper authorisation).
It is accepted that while you, the Seller, will endeavour to avoid pricing and other errors, sometimes errors do occur from time to time and you may also cancel an order in such circumstances.
Unexpected supply issues or unexpected demand may sometimes result in a product being unavailable. If there is a delay in shipping the buyer’s order, you will contact the buyer by email as soon as possible to advise the reason for the delay.
The buyer may also cancel an order if you are in breach of these terms.
Returns
Refunds are based on the individual policies and processes of the individual seller. The buyer will likely contact ACA should they wish to discuss a refund, ACA will forward the email to the seller. All refunds and repairs are granted on the basis of Australian Consumer Law. Refunds are not granted due to change of mind.
Sellers must have a clear refund policy that is published in their shop front under “policies”. The refund policy must comply with ACCC.
Payments
Sellers must provide their BSB and Account details in order to be paid.
Once the buyer makes a purchase, the commission (if any) and processing fees, will be automatically deducted from the sale price, the remaining funds will be processed and deposited directly into the seller's bank account at the end of each month in one transaction.
Processing fees are deducted from the seller’s sales. ACA will deduct a flat rate processing fee of 3.5% on all transactions.
Payouts will be carried out on the last working day of the month. Any sales that come through between the payout and the end of the month will roll over to the following month's payout.
Payouts will not be processed for unfulfilled orders. Any orders that are unfulfilled when ACA process the payments will roll over onto next month's payout.
