Seller Ts & Cs
This agreement is made between ‘Artisan Collective Group’, trading as 'Artisan Collective Australia' and the Australian-made vendor.
These terms and conditions encompass the entire agreement between you and Artisan Collective Australia (“ACA”) for the hire of a virtual shop front within the Artisan Collective Australia website (www.artisancollectiveaustralia.com.au), Artisan Collective Australia VIP (Facebook Group), or other locations as determined by ACA and at times/dates determined by ACA.
ACA may independently change these terms and conditions at any time with no notice and will email you to notify you of the changes. The sending of the email advice is sufficient notice of any new or amended terms and conditions and notification of the changes to the registered email address will amend the contract accordingly.
Please read these terms and conditions carefully and in full. Your registration with us is your acknowledgement that you have read and understood these terms and conditions in its entirety and that you are bound by it including any changes to the terms and conditions as notified in accordance with clause 2 above.
You must have a current ABN to sell with Artisan Collective Australia. You must hold up-to-date insurance and compliance certificates appropriate to your chosen industry.
You must have a current ABN to sell with Artisan Collective Australia.
You must hold up-to-date insurance and compliance certificates appropriate to your chosen industry.
You will be charged a joining fee of $100 AUD to become an Artisan Collective Australia seller. This is a one-off charge that is non-refundable.
This is an admin fee to cover:
- Helping you get your account set up (if required)
- Reviewing each product for approval
- Reviewing your account information and shop front to ensure everything is set up correctly
- Auditing your shop and products after you've joined and providing optimising suggestions to improve your shop front and product listings
- Adding your account information to our payment system for your pay outs
- Ongoing support and feedback
It's free to list your items on Artisan Collective Australia. There are no fees to upload a product.
When you make a sale through Artisan Collective Australia, you will be charged a flat rate processing fee of 3.5% on the order value.
E.g. If a product is sold for $100, the processing fee will be $3.50.
This processing fee will apply to all payment methods, including, but not limited to Afterpay, Zip Pay, Klarna and Paypal.
When you make a sale through Artisan Collective Australia, a commission of 20% will be deducted from the total. This commission will be automatically deducted from our payment to you.
It is strictly prohibited by Artisan Collective Australia to encourage customers to purchase items through another venue.
If your business is registered for GST, you are responsible for collecting and paying GST when selling through Artisan Collective Australia. All prices for the general public must be GST inclusive if you are registered. All prices listed in the corporate category must be ex GST if you are registered. A tax invoice is mandatory for corporate transactions.
The ACA Membership has no lock-in contract or minimum term.
Changing Of Memberships
ACA reserves the right to change the membership fees and commission at any time with no notice and will email you to notify you of the changes. ACA will give you the option to accept the new changes, or close your account. The sending of the email advice is sufficient notice of any new or amended terms and conditions. It is your responsibility to ensure you add our email (email@example.com) to your contact list to ensure you receive our emails.
Use Of Holiday Mode
- Holiday mode must be used as directed within the platform.
- Sellers must not use holiday mode for longer longer than 1 month unless it has been cleared by Artisan Collective Australia.
- All sellers are required to email firstname.lastname@example.org when activating holiday mode as we will need to remove your brand from any of our paid advertising for this period.
Sellers can deactivate their membership at any given time. To deactivate an account, the seller must email email@example.com with their request to deactivate their membership.
Once a membership is deactivated, the products and store data are all saved within the system for 6 months. If the seller does not return within 6 months, the account will be permanently deleted.
Before requesting to deactivate an account, sellers must:
- Download any invoices for products sold (if needed)
- Permanently delete any items that are no longer a part of your range
- Fulfil any unfulfilled orders
The following are your obligations and responsibilities when registering to sell with Artisan Collective Australia:
- Upload a minimum of SIX products to your shop front within fourteen days of being approved as a seller. You must maintain a minimum of 6 products in your shop front, there will be a 7 day grace period to replenish products if products fall below the minimum number.
- Promoting Artisan Collective Australia to your community regularly
- Follow the terms outlined in these terms & conditions
Behaviour Across Platforms
Our platforms should remain professional and the following actions will not be tolerated:
- Conducting yourself in an aggressive manner. Any aggressive conduct towards another seller, ACA team member or customer will result in you being required to leave the ACA platforms, with no refund.
- Copying the ideas and work of other sellers.
- Commit any offence or breach any applicable law or regulation.
Advertising & Marketing
By uploading your products to the website, you give ACA the rights to use any or all of the images provided by you for ACA’s unrestricted use. ACA has no obligation to use any or all of your images.
Community is our number one core value. It is important that we share the ACA platforms with as many networks as possible. By being a part of ACA, the following marketing and promotion terms apply to you:
- You may use ACA images across your social media. You must credit ACA when doing so.
- Assist the promotion of ACA by adding a tag or link to ACA selling group/website and social media platforms.
- Post/create one social media post within 14 days of you beginning your membership with ACA.
- Promote ACA within your social media feed by way of a post or story regularly.
Blog posts featuring sellers remain the property of ACA, however, you may copy/paste the blog post and share it to your own website pending you leave all hyperlinks, credit Artisan Collective Australia as the author and add a link to the ACA website.
Artisan Collective Australia syncs all products to our Facebook Page Shop. ACA is not responsible for delays in your products being approved by Facebook nor are we responsible if Facebook rejects your products. In the event that Facebook rejects your products due to the product not complying with their advertising or commerce policies, ACA will dispute this once on your behalf.
While Artisan Collective Australia will promote your shop front and on occasion promote individual items as content on social media, you are responsible for actively promoting your products in the VIP group and on your own socials.
When advertising your brand, or another Artisan Collective Australia brand in the Artisan Collective Australia VIP Group on Facebook, you agree not to:
- Link back to any other website other than Artisan Collective Australia
- Add your email or phone number
- Encourage people to leave the Artisan Collective Australia group to visit another venue other than Artisan Collective Australia
By joining ACA you agree to participate in our 10% off promotions. This includes, but is not limited to:
- Abandoned Cart emails
- Browse Abandonment emails
- Afterpay's Shop Small sale events for brand awareness
- Zip Pay's sale frenzy
Artisan Collective Australia will give each member the opportunity to take part in our large sale events. Sellers are not required to take part and can opt out. Our sale events include, but are not limited to:
- Boxing Day
- January Sales
BFCM, Boxing Day and January sales require one opt-in for all three events. Sellers cannot opt-in for a singular event during this time.
Sellers will be required to opt-in each calendar year if they want to take part.
Artisan Collective Australia purchases off-site advertising from various providers, such as Facebook, Instagram, Google etc. Artisan Collective Australia's network of participating shopping engines may change at any given time.
All sellers have the opportunity to serve in our offsite ads, however, Artisan Collective Australia reserves the right to select the brands and products to advertise.
Shopfront & Product Listings
When logging in to your account for the first time, you agree to populate your account with the relevant information within 14 days of having your account approved. ACA will review your account and enable it once each field has been filled. Any seller found without a proper policy covering shipping & returns will revert to ACA's standard policy and the ACA team will add this information into your policy field. It is your responsibility to ensure you have a strong policy that complies with the ACCC.
You are not permitted to share a shop front with other sellers or sell another person/entity’s items. There is to be only one shop front per brand.
Links to your own website are not allowed, this includes graphics containing website URLs.
Collaborations between sellers are encouraged, however must be approved by ACA beforehand.
Comply with all appropriate laws of the Australian government including but not limited to (where relevant):
- Supply/service of alcohol requirements;
- Food safety requirements;
- Practice appropriate Occupational Health & Safety requirements and obligations.
You validate that all items sold by you across the ACA platforms are designed and made in Australia by you or a member of your team. You are not permitted to sell any item designed and manufactured outside of Australia.
Listings will only be approved and go live once the membership plan is chosen and paid for.
By uploading a product to the ACA website, you validate that the item is not mass produced in a factory in Australia.
We may ask you to disclose to us and explain your design and manufacturing process.
Your finished product may include components from outside of Australia. You warrant that you have designed and/or manufactured the finished product in Australia.
You agree to upload a minimum of six products to the ACA platforms within 14 days of paying for your membership.
Products will be reviewed within three days during quieter months. Review times may alter during busy times of the year e.g. Christmas.
ACA will either approve or deny the product after reviewing. In the event a product is denied, ACA will provide feedback and may request changes to be made.
When uploading your products, you agree to:
- Follow all instructions given on the product building page
- Upload all images in square format
- Include shipping in your product price
Your RRP must be the same across ACA, your own website and other places you sell your items. Adding shipping to your RRP is permitted, additional amounts added to the RRP to cover shipping must only cover shipping.
Food & Drink Sellers
You are responsible for the following:
- Compliance with and trade pursuant to any applicable law or regulation in respect of the sale and supply of food and/or beverages.
- It is solely your responsibility to understand and comply with any such laws or regulations. This is the responsibility of the seller and ACA takes no responsibility as to such registrations or requirements
- You must comply with all health and hygiene guidelines outlined by the Australian Government Department of Health.
Orders, Shipping & Payments
When a buyer purchases your product from the Website, the contract for sale is formed between you and the buyer. The agreement is formed between you and the buyer and you have rights directly and only against the buyer, and not us. ACA is not a party to that agreement.
All prices are in Australian dollars. All purchase prices include Australian GST (where applicable). Payment for orders will be accepted online via Shopify Payments, Paypal, Afterpay, Klarna, and Zip Pay.
ACA determines which payment gateways are used on the website and may add/remove payment gateways if ACA feels it benefits the collective as a whole. Sellers cannot opt out of certain payment methods.
The buyer agrees to pay the purchase price specified on the website at the time of their purchase.
ACA will forward any customer emails on to you. We ask that you reply to your customers in a timely manner, giving them the best possible experience when dealing with us/you.
All orders linked to a customer enquiries received through ACA must be processed through the ACA website. Directing customers to your own website after receiving a customer enquiry through ACA is strictly prohibited and is considered as Fee Avoidance.
Your listings must be clear with turn around times for each product, and if they are ready to send or made to order.
You, the Seller will ship the Product to the place of delivery the buyer specifies when making their order.
ACA strongly recommends sending orders with tracking, the seller must keep all tracking information in case the buyer requests it. If the seller does not have the tracking information and cannot provide it, the product will be assumed lost after sufficient time has passed and the seller will need to send another or provide the customer with a full refund.
Artisan Collective Australia does not take any responsibility for any lost or damaged orders. All arrangements/agreements are to be made between Seller and Customer and/or delivery service and is not to involve Artisan Collective Australia in such matters.
You, the seller, must ship the order within five working days of receiving the order (unless your turnaround time is stated otherwise in the description of your product).
You, the seller, must log into your seller dashboard to mark the item(s) as fulfilled as soon as possible after the order has been shipped. Failure to do so will result in a $20 admin fee to fulfil the item on your behalf.
Adding tracking details to the order is mandatory if the courier has provided tracking details.
Cancellation Of Orders
You, the Seller, may cancel an order that has already been accepted if you suspect that the buyer is acting fraudulently (such as using a credit card without proper authorisation).
It is accepted that while you, the Seller, will endeavour to avoid pricing and other errors, sometimes errors do occur from time to time and you may also cancel an order in such circumstances.
Unexpected supply issues or unexpected demand may sometimes result in a product being unavailable. If there is a delay in shipping the buyer’s order, you will contact the buyer by email as soon as possible to advise the reason for the delay.
The buyer may also cancel an order if you are in breach of these terms.
Refunds are based on the individual policies and processes of the individual seller. The buyer will likely contact ACA should they wish to discuss a refund, ACA will forward the email to the seller. All refunds and repairs are granted on the basis of Australian Consumer Law. Refunds are not granted due to change of mind.
Sellers must have a clear refund policy that is published in their shop front under “policies”. The refund policy must comply with ACCC.
Sellers must provide their BSB and Account details in order to be paid.
Once the buyer makes a purchase, the commission (if any) and processing fees, will be automatically deducted from the sale price, the remaining funds will be processed and deposited directly into the seller's bank account at the end of each month in one transaction.
Processing fees are deducted from the seller’s sales. ACA will deduct a flat rate processing fee of 3.5% on all transactions.
Payouts will be carried out on the last working day of the month. Any sales that come through between the payout and the end of the month will roll over to the following month's payout.
Payouts will not be processed for unfulfilled orders. Any orders that are unfulfilled when ACA processes the payments will roll over onto next month's payout.